Last updated 2026.
14 days. If a product isn't what you expected, email support@plainfoundry.com within 14 days of purchase, tell us briefly what didn't work, and we'll refund you in full. We use what you tell us to fix the product — it is never used to turn a refund down.
One email to support@plainfoundry.com with the address you bought under, or your receipt, and a line about what didn't work. We process refunds when we read the message — usually within one business day. Refunded purchases lose access to the product.
Stripe returns the money to your original payment method. Your bank typically shows it within 5–10 business days.
Charges from us appear as PLAINFOUNDRY.COM. If that looks unfamiliar, email us before contacting your bank — we'll identify the purchase and refund it immediately if you didn't mean to make it.